Locked in the Bathroom

We've been having problems with our bathroom locks the past few weeks. We have two public bathrooms and a few weeks ago we had to remove one of the doors because the bathroom lock completely broke. So we had one bathroom left and a week or so ago one unfortunate man went to use it and locked himself in.

I was alerted by a staff member: "Someone's locked themselves in the bathroom." I at first thought it was a child but it was a grown man and upon inspection of the lock we found it was completely broken. We at first tried to pry it with a screwdriver then some pliers. Nothing worked. Then I tried to call the maintenance people for the library, no one answered. I went across the street to their facility and knocked on the door but no one was there. At this point the man had been in there for about twenty minutes. So helplessly we told the man: "Would you like a magazine?" It took several more minutes but finally the maintenance people showed up with a giant saw. They sliced off the lock with an earsplitting noise that filled the library. The man ended up being a prisoner in the bathroom for 20 more minutes.

Poor guy, he just wanted to use the restroom and he gets locked in there for 40 minutes. I hope he at least enjoyed his magazines.