Deaf, Disgruntled Man

We have an elderly man that comes into our library almost every day. He is a little "muddled" in the head and virtually deaf. He cannot hear something unless you lean in close to his ear and almost shout it.

We have had numerous incidences where the man (believing since he can't hear anything that no one else can) will let out a stream of curse words VERY loud in the library. I remember one incident where he kept repeating "S---" and over again. Everyone can hear what he is saying and 20 heads usually turn to see where the choice words are coming from.

I dealt with him this week when trying to explain how much book sale items cost. He was confused about the "buy one get one free" deal we had going on. I told him repeatedly what the DVDs he had in his hand cost but he didn't seem to get it and people were staring as I virtually shouted at him : "Two dollars!" Not accepting the answer I gave him, he wandered off and began ranting (what he thought was under his breath) about how stupid our library was. Everyone on the staff heard it but being the professionals they are, the customer service staff brightly said to him as he checked out: "Have a good day!"